4 MONTHS LATER AND STILL NO FIBRE

MWEB is by far the worse service provider from them all. I placed an order for a 10mbps Fibre package on the 05th of July and was told it would take 4-6 weeks to be installed and connected. It is now the 16th of November and I still do not have a Fibre that is working. It took them 8 weeks to come install which was a pathetic job. Glue dripping down the wall and it didn't even hold for a day. After that I was given my username and password to configure the router and connect but it did not work. Upon phoning the useless technical support call centre I was told that there was something wrong with the box outside or something of that sort and VUMATEL has to come sort it out. I have been calling MWEB at least twice a week for the last two months and all they keep saying is "We've escalated it" which apparently does not mean anything because the issue is still not yet resolved. It's been 4 months since I've taken the contract and still no fibre. I've also already been debited for my monthly charge but for what? I do not have working fibre!! I urge anyone that's reading this to please not waste your time and money on a useless service provider such as MWEB.