3G Out of Bundle ripoff

On Saturday morning my PC (running Windows 7) downloaded the Windows 10 files despite my NOT requesting it and not realising it was happening. This was some 3.5GB of data, causing me to go 2.83 GB over cap, resulting in a bill of R2610.00. <br> I wrote MWeb explaining my predicament and begging them for some mercy - I was prepared to pay something but I felt R2610 was excessive, also I don't see why they couldn't cut off my internet when it reached my 2 GB cap instead of waiting until it had run up such huge amounts. Furthermore I have been a responsible customer for 13 years and have never gone out of bundle before.<br> MWeb, about as helpful and compassionate as the nurses at Rahima Moosa hospital, rep**** curtly that no, they could not help me, they were not prepared to let me pay for the over cap data as booster data (which would have cost R394), I would just have to pay the R2610.<br> I think their customer service is appalling. Even Eskom charges much cheaper rates for electricity on a Saturday. Even the traffic department will reduce your fine if you make representation to them. But no, MWeb prefers to gouge their customers for every cent they can get. I am not impressed.