3G Fall over and MWEB Service

Today has been one of the worst days I have ever experienced with regards to service.<br> My internet has been down since yesterday. And the 3G fal***** did not work, I phoned at 7:55 the Switchboard - *** I was transferred to the support department by the switchboard, after being on hold for 2 hours and 35 minutes I used another phone to dial the main head office in Cape Town where I spoke to a manager which she said that I had dialed the wrong number and was not apologetic at all. I proceeded to tell her that the number I first dialed the number on the back of the modem for support which is a number for FNB, I was made out to be the fool, yet clearly it is printed on the label the number to dial for support is ***. After this I was transferred to support.<br> <br> I then was told by a support that the usb modem that I have is not compatible with the router.<br> I went and bought a new USB modem this modem worked on my PC just like the last one did. I was then informed by support that I need to get one that is compatible with the router no major cellular provider has a modem as the list is obsolete but MWEB will sell me one on contract! so charge me again for another service.