1 reviews | Active since Oct 2018
*****
I have paid my cancelation fee R432, I moved out of my previous house 1 March, end of March I was debited the full amount that I have desputed as I no longer make use of the services and paid for cancelation. April no debits. So happy! 13 May I receive and activation message. Its not for me as I no longer use Mweb. 14 May the new tenants messages me saying that they are battling with mweb as mweb says I still have an account with them. False! End of May I receive a statement and I was debited for a new install, router and an upgraded line...still not me!!! I now received a message saying that my line will get suspended as I desputed the debit order and blocked Mweb. But its still not my line!! I have reported this multiple times, ive sent the POP for the cancelation multiple times. Either people at mweb are not doing their jobs or there is ***** taking place on my account. I will never recommend mweb to anyone. I would be so embarrassed if I was the CEO of this company. I have reported MWEB to ICASA due to recent events! My name needs to be cleared!!! Provide me with the documentation that I have signed to upgrade my line and do a new install for May and then I will pay! That wont be possible as I haven't been on that property since 1 March! Absolutely ridiculous and the worst service I have ever experienced.
The Mweb Team
Best regards,
The Mweb Team
Best regards,
My app was now reopened and the statement has changed. I do have the statement that was sent to me last week regarding a new line and router.
The 40mbs line is now gone and its back to my old account please review.
I cancelled in Feb ref MWB***9 and paid the cancelation fee, I still have the POP if you would like to see it.
I need my name cleared! Ive spoken to so many people and all came back with a different story. Im getting frustrated to the point that I would like to seek legal advice against Mweb
My app was now reopened and the statement has changed. I do have the statement that was sent to me last week regarding a new line and router.
The 40mbs line is now gone and its back to my old account please review.
I cancelled in Feb ref MWB***9 and paid the cancelation fee, I still have the POP if you would like to see it.
I need my name cleared! Ive spoken to so many people and all came back with a different story. Im getting frustrated to the point that I would like to seek legal advice against Mweb
We understand how frustrating it can be when you’ve already taken steps to update your account details and are still struggling to get clear feedback, especially when you need assistance without delay.
We’ve requested the Finance Team to review your account in detail, including the changes made and the current status. They have been asked to reach out to you directly to provide clarity and address any outstanding concerns.
Kind regards,
Mweb Team
Best regards,
We understand how frustrating it can be when you’ve already taken steps to update your account details and are still struggling to get clear feedback, especially when you need assistance without delay.
We’ve requested the Finance Team to review your account in detail, including the changes made and the current status. They have been asked to reach out to you directly to provide clarity and address any outstanding concerns.
Kind regards,
Mweb Team
Best regards,