3 weeks without internet and counting

Dear Mweb, I am writing this complaint on behalf of a grumbling client who requested my help.Three weeks without internet. Call (Ref ***) logged., then on 29/09 Telkom came to check, they fixed the ADSL line and further test reveal that the modem was also faulty. On 30/09 Mweb was the notified , followed up on 01/10. On 6/10 a replacement modem was delivered but it was not working as the internet light does not come on. 8/10 another follow up and they are now waiting for a response. In between these days apparently Telkom has been there several times perhaps as per Mweb.These are the concerns of the client. 1) Mweb is charging for 3 weeks of non working internet 2) Telkom could be charging for all the visits but ultimately its a modem fault 3) They intend to give a month's notice to end the subscription and go onto another ISP. Please they are looking for some action. I myself had hassles with Mweb and ultimately I cancel the contract and I must say I'm happy with my current one. Rewgards, benny