3 weeks and waiting

3 weeks ago the mweb router stopped working, it just didn't switch on. I contacted their repairs dept/technicians. Its takes a day for them to respond to your emails. I called them 2 days after the email and was placed on hold for 30min, where I was told there is nothing they can do about the waiting times and no they cannot call me back to get the serial number, no they cannot provide me with a direct email address to simply provide the outstanding information, no I have to call again and will be placed on hold, again. <br> <br> The issue wasn't getting resolved by call or email so I went to the Cresta branch in PERSON where I was told they can't help me until after hours as that is when the technician will be at the store. That I should return after 4 hours, as though my life is to be on hold for them. That is amazing customer service. <br> <br> Days later I received a call to arrange for collection of the unit, I then waited more than a week for the unit to be collected! Dealing with mweb is extremely frustrating. <br> <br> They have had our router for a week already and still no feedback. We ended up buying another router, now we just wait for the 6 month contract to end so we can move to Afrihost.