3 weeks and still not connected- shocking escalation process and service

Shocking assistance from Mweb- openserve installation done 3 weeks ago and still not connected on wifi. When you call mweb, they just tell you the matter will be escalated, however nothing happen. There must be a serious miscommunication between the 2 companies that is suppose to work hand in hand together. No one can tell me what is going on and no one even try to escalate to a manager. You can also not speak to a manager when calling mweb- all they do is logging an escalation, but seems that process is also broken. There is really no ownership to help a customer get connected, using one of their own service providers- shocking