3 to 6 days turn around time to resolve faults is horrible!!!

I have a subscription for uncapped wifi with MWEB. The wifi is based on the Metrofibre infrastructure. We had a power outage in my area on 21 February and I reported to Mweb on the same day. They informed me that the issue is with Metrofibre so they are logging a ticket with them. That was done on the same day. On 24 February, Metrofibre called to schedule an appointment ad they could only send a technician on the 25 February at 16h00. Today is 26 February and I still do not have wifi. They say they will send a techinician on 27 February. For 6 days I dont have wifi!!! The Metrofibre guys tell me that their turn around time is 3 to 6 days so they are still within their SLA timelines!!