3 months on a fault, still no repair

http://hellopeter.com/mweb/complaints/fault-for-over-2-months-now-***<br> <br> Its been 3 months now and mweb are still not bothered to follow up on my fault from telkom. the last time i heard from mweb was the day after i posted the last hellopeter message, its really a joke.<br> telkom and mweb are both not doing anything and its been 3 months now, im rather sick of it.<br> <br> I currently have:<br> 400ms Ping<br> 30% Packetloss<br> 0.24mb Download speed<br> 0.17mb upload speed<br> <br> for 3 months... you dont maybe think its time to actually do something about this?