3 MONTHS OF NO FIBRE BUT STILL PAYING FOR NO SERVICE MWEB

Since september I had no wifi.No response from MWEB, I cancelled my account , Still MWEB refuse to communicate via call thast I have cancelled, I received an email that acknowledgs my cancellation , now I cannot move to another ISP until MWEB nightmare. The worst is that I cannot work and as such I am Spend more money buying data.MONTH END MWEB IS STILL DEBTING MY ACCOUNT, I tried to reach out to the CEO, he rep**** that he does not work at MWEB

SUCH BULL**** PATHETIC CUSTOMER SERVICE