dS
dewald S
1 reviews | Active since Feb 2015
31 Oct 2015, 08:42
3 months free a ****
We went online to mweb site and saw the advert for three months free internet when clicked onn it takes you to the site were you can select your line speed and packages. Then we requested a call back from the agents. One month later they deduct R600 for the internet service thats un acceptable no one of the agents fidnt say anything of the 3 months free internet so i assumed it is what happens now. They advertise the deal online and on tv and what happens nobody tells you anything. They are the worst service provider.
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Mweb's replyOfficial
02 Nov 2015, 12:18Hello dewaldsmith1000,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply02 Nov 2015, 12:18
Official
Hello dewaldsmith1000,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,