3 months and counting, Mweb call centre unwilling to help

If you are considering securing a fibre package from Mweb, please don't. My neighbour has purchased a package in June and to date the account is not active. They are not English speaking and as a result are being treated most disrespectfully and given the run around. They have spent hundred of rands waiting in long queues on the phone and they keep getting told that the the account will activate in 48 hours. IT HAS BEEN 3 MONTHS ALREADY! They have been told that the bank branch code is incorrect, even though the universal branch code for ABSA is captured. I have left 2 messages on the customer account itself asking someone to contact me directly so that we may overcome the language barrier, but no response has been forthcoming in well over a week. Attempts to call them saw me placed number 68 in the queue, which I dropped, for obvious reasons. Does anyone have recommendations for an internet provider that places customer service high on the priorities? (unlike Mweb).