3 days and going without internet connection

I have been without internet connection tonight for 3 days now. I've been incorrect told that the maintenance is causing it but my neighbour's fibre works. Then I was apologized to and told that there is a outage and it will be fixed. I was then communicated that the outage is sorted but yet again everyone surrounding has fibre except me . I work from home and this is costing me. I have joined for mweb for a short while but experience too many outages and it lasts for days . I was told someone will contact me to set up an appointment for a technician, nothing like this has happened yet. Th3 agents at the call cemtre sound dead and speak with a dragging tone . Useless