EN
Edward N
1 reviews | Active since Jan 2013
03 Jun 2015, 10:17
3 Cancellation requests ignored
I've sent 3 emails over 3 months asking that my account be cancelled since I was unable to use it. I've had to block Mweb from doing debit orders since they are simply not honouring my request. It's terrible service.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
03 Jun 2015, 15:25Hello kosie345,
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
We will be in contact with you regarding the account until closed.
Kind regards
MWEB Client Services
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
We will be in contact with you regarding the account until closed.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply03 Jun 2015, 15:25
Official
Hello kosie345,
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
We will be in contact with you regarding the account until closed.
Kind regards
MWEB Client Services
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
We will be in contact with you regarding the account until closed.
Kind regards
MWEB Client Services
Best regards,