SB
Sanjeev B
1 reviews | Active since Jul 2013
03 Mar 2015, 12:25
3 / 7 weeks of no service but full bill
During the latter part of January, i lost internet connection due to a technical issue on their side. I followed up 3 times with no resolution during which time there was no communication from MWEB.<br> <br> After 3 weeks and much frustration, I requested a cancellation of MWEB service and started with a new ISP.<br> <br> During the frustrating 3 weeks, I requested a rebate of the subscription which was indicated to me to be looked at after the issue was resolved.<br> <br> Issue now resolved, and the feedback is \we detect usage in Jan and Feb
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Mweb's replyOfficial
03 Mar 2015, 16:05Hello Sbhome,
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
We have also responded to you telephonically and your email query.
We do not warrant or guarantee that the services will at all times be free of errors or interruptions as various factors outside of our control can impact connectivity.
Kind regards
MWEB Client Services
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
We have also responded to you telephonically and your email query.
We do not warrant or guarantee that the services will at all times be free of errors or interruptions as various factors outside of our control can impact connectivity.
Kind regards
MWEB Client Services
Mweb's reply03 Mar 2015, 16:05
Official
Hello Sbhome,
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
We have also responded to you telephonically and your email query.
We do not warrant or guarantee that the services will at all times be free of errors or interruptions as various factors outside of our control can impact connectivity.
Kind regards
MWEB Client Services
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
We have also responded to you telephonically and your email query.
We do not warrant or guarantee that the services will at all times be free of errors or interruptions as various factors outside of our control can impact connectivity.
Kind regards
MWEB Client Services