2nd complaint

I've never been so disappointed in your service! I have had an issue with my internet. the problem occurred when one of your guys messed with cables.now I get told I can't have assistance until an OTP pin is given. however due to no internet I was unable to send the documents.therefore the problem was delayed by 5 days.the first 24 hours of me calling I was given three different excuses! eventually I was able to update my details and book a service call. I was not advised they would be a 3 to 6 business day turnaround time, therefore I had waited I followed up and called again and was told of the turnaround time. I found this unacceptable as the error was done on your side and not my side.and decided to take this matter further I sent an email on hello Peter and never got a response back in 24 hours or 48 hours.when I called again I was told that they cannot push the call it will be dealt with when the technical team receives it.this is absolutely unacceptable I will not deal with anymore of your agents I want a manager to give me a call. and due to the severe lack of service from mweb I will be laying a complaint on all your social media accounts. there are a number of other issues including the new premium I have been charged by metro fibre when I have been with mweb for years.I refused to pay the increase even if it is only at it's not my fault that youyou were sold to Metro fibre and will continue to pay what I have always paid.