JN
Johann N
1 reviews | Active since Aug 2013
17 Feb 2016, 09:56
2Mbps = 384 Kbps
I have just learnt that my 2Mbps line is being throttled at 384Kbps. The call centre agent is unable to provide any detail of websites visited and the source of large downloads in order for me to manage the situation. Windows 10 upgrades, patch downloads, MS Office installations are all Internet based nowadays.<br> <br> It this an MWEB marketing strategy to force people to upgrade to higher-end packages?<br>
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
17 Feb 2016, 11:20Hello jvan123,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply17 Feb 2016, 11:20
Official
Hello jvan123,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Best regards,