28 Working Days without Internet

This relates to my previous complaint on 8 February. I am still without internet. The feedback I get from Ryan is that Telkom has assigned a technician. A technician was assigned weeks ago, and the problem still persists. I pay for my line with MWEB so they will deal with the issues of Telkom, and so far no joy. Telkom has not come out to my house once, I have borrowed a router to test the line after they \replaced the faulty line\". This they did twice, I contacted MWEB and the answer - A Technician has been assigned. I don't know if Ryan can take this further with Telkom or if there is a more senior agent at MWEB that can take it further. Apparently escalating the problem is not helping at all. As my headline shows I have been without internet for 28 WORKING DAYS. This is now ridicilous. I phoned in this morning at 10:22 and asked to speak to Ryan. I am still awaiting his call. I have worked in the service industry and understand that some things are out of your control and I am not your only customer, but I need assistance in resolving this matter urgently. My debit order went off at the end of last month, so my responsibility regarding our contract is being honored."