1 reviews | Active since Dec 2019
24 hours and counting to get to a consultant
I am so over it. I have been trying to get ahold of Mweb for 2 days now. I am trying to get through to the billing department but calling and calling and my airtime is now done. So I used their support chat. I was actively waiting for someone to assist for 4 hours. After calling again no luck. Then this morning I decided to just use the support portal I had 2 agents drop the chat and one agent that’s not replying to me. I am very dissatisfied with the service. As a loyal customer to them even when I got cheaper offers I will be looking for other providers and go with somewhere I get better service. Since the “upgrade” on their look the service has become even worse and the signal is terrible. This is not the company I signed up with that was eager to assist and called me back 3 days later to ensure everything was still going great. Thanks Mweb from being treated like a real customer to being treated like just another number on the big book. Absolutely not a place I would like to be at
Thank you for taking the time to share this with us. It’s clear how deeply frustrating and disheartening this experience has been, especially after being a loyal Mweb customer for so long and deliberately staying with us even when cheaper options were available. Spending days trying to reach billing, losing airtime, waiting hours on chat with no response, and having agents drop conversations would leave anyone feeling ignored and undervalued. This is not the level of accessibility or support we aim to provide, particularly for long‑standing customers.We would like to assist further from our side. Please send us a brief description of both the billing matter and the connection issue you are currently experiencing via Hello Peter, so this can be reviewed and directed to the appropriate teams without further delay.Your feedback regarding response times, dropped chats, and overall service consistency will be shared with our Service Quality Team for review and improvement, as these concerns are important to address. Kind regards,
Mweb Team
Thank you for taking the time to share this with us. It’s clear how deeply frustrating and disheartening this experience has been, especially after being a loyal Mweb customer for so long and deliberately staying with us even when cheaper options were available. Spending days trying to reach billing, losing airtime, waiting hours on chat with no response, and having agents drop conversations would leave anyone feeling ignored and undervalued. This is not the level of accessibility or support we aim to provide, particularly for long‑standing customers.We would like to assist further from our side. Please send us a brief description of both the billing matter and the connection issue you are currently experiencing via Hello Peter, so this can be reviewed and directed to the appropriate teams without further delay.Your feedback regarding response times, dropped chats, and overall service consistency will be shared with our Service Quality Team for review and improvement, as these concerns are important to address. Kind regards,
Mweb Team