24 DAYS NO INTERNET

24 DAYS NO INTERNET.

Internet went off at midnight on New Years and, despite the numerous attempts to contact Mweb & Vodacom [as can be seen below] we are still no closer to resolving this issue.

WE NEED THIS ADDRESSED IMMEDIATELY. You just can't treat your customers like this.

ACCOUNT HOLDER: P J DE VILLIERS FAULT REF NUMBER: MWB***5

DATE TIME CONSULTANT DETAIL 1 JAN Fault logged on Mweb site 3 JAN 13:00 ROWAN Advised that fault will be escalated 4 JAN 15:17 TIAAN Advised that fault will be escalated 5 JAN 17:14 MBALI Advised that fault will be escalated 8 JAN 15:37 SHUAB Advised that fault will be escalated 9 JAN 17.40 RIZAAN Advised that fault will be escalated 10 JAN 9.54 NURAAN Advised that fault will be escalated FAHIN Will follow-up and call back 16.23 FAHIN Called back and advised the repair sh/be resolved in 2 days 11 JAN NICOLE Advised that she would call back but did not 12 JAN ELMIS Advised that fault will be escalated 13 JAN 10.13 PREANTHA Vodacom Advised that Vodacom only received the ticket on 9/1/2024 13 JAN 10.30 Vodacom visit site but cannot do repair as they said cable needs to be replaced and they don’t do that.

Advised that a technician would be sent on15/1/2024 13 JAN 15.27 NICOLE Nicole called and was updated 15 JAN Technician did not turn up at site. 16 JAN Technician still does not turn up at site. 14.04 SANDISO Advised that fault will be escalated 17 JAN Technician still does not turn up at site. 18 JAN 13.30 – 16.05 VODACOM TECHNICIANS Vodacom visited to replace cable. This resolved red light issue but still unable to connect to internet. Technician says there must be a problem on MWEB’s side and that we must contact MWEB to resolve. 20 JAN 10.25 DANNY Vodacom called to advise that they would visit today. Did not turn up. 22 JAN MWEB CONSULTANTS Guided through steps to reset the router. Internet still not working.