***********

I placed an order with Mweb on the 2nd of July and paid the upfront fee for processing. From that point, there was complete silence—no updates, no communication for over a week. When I eventually called them myself to find out what was happening, I was told that my address wasn’t showing up in their system. They said they would escalate the matter and that it would take about three days to resolve.

Unfortunately, that was just the start of the frustration. Over a week passed without any feedback from Mweb. Again, I had to be the one to follow up by phone. To make matters worse, I had to wait almost two hours just to speak to a consultant over the phone. Their live chat is basically pointless—nobody responds. At this rate, they might as well close business because customer service is practically non-existent.

Overall, this has been an extremely poor experience marked by lack of communication, long delays, and a complete disregard for the customer. If you value your time and sanity, I would strongly recommend thinking twice before signing up with Mweb.