2 weeks to process moving request, still not processed

I have logged a moving request now over 2 weeks ago with mweb. I've spent countless hours on hold, back and forth emails confirming countless times to process the request. Still no contact or correspondence regarding this. We work from home and require Wi-Fi to operate, we have now sat 3 days without wifi and no contact from Mweb to get this resolved, yet they have debited my account with a monthly premium, yet are unable to provide me with internet service?? Get this sorted today or refund me my premium and cancel my account so I can find another service provider. Ridiculous to wait 2 weeks for a request to be processed.