2 Weeks to do a move of subscription - still not done

We requested a move of our MWEB services a week before moving on the 28th of February 2025. We received a notice stating that the move has been registered. On the 28th nobody showed to do the move. I phone on the 3rd of March 2025 as nobody works over weekends for MWEB. They then told me that our service was cancelled and that they will organise the installation which will take 24 to 48 hours. On the 6th the installation was done and the tech sat in our house for 2 hours holding on for MWEB to register the new installation. They told us it will be on within 24 to 48 hours. I have been calling on a daily basis as our internet is still not on and it is now the 12th of March 2025. They have sent me an email on the 11th asking me what my number is to the number that is working. I work from home an have been using my phone data (20g to date) to work. I have had no pleasure and is about to cancel our subscription with MWEB due to very bad assistance.