1 reviews | Active since Jun 2013
2 weeks of bad internet
I've been having a bad connection for about 2 weeks now, i called Mweb technical support about 5 or 6 times already, each person i speak to gives me different feedback, i have had a Telkom technician here and said that the line is fine and yes the line was fine for that morning only, but come the evening and the line was up to chaos again, <br> My ping stays extremely high @300-500MS and my download speed varies between 0.20mb - 1.3mb, with 0.01 upload speed, <br> i spoke to a Mweb technician @ Mweb canal walk and he says its not the router its line, i was expecting a telkom tech to come around today, but failed to do so, <br> <br> i mainly use the internet for my xbox one and buy games online, when my internet speeds drop the downloads fail and i lose the data that i used on that failed download<br> <br> Please help me, its getting a bit frustrating now<br> <br> Thanks
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
Your query has been escalated to the relevant department to prioritise and to ensure it receives the attention it deserves.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
Your query has been escalated to the relevant department to prioritise and to ensure it receives the attention it deserves.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services