2 PAYMENTS, NO REFUND, NO SERVICES..PATHETIC CUSTOMER SERVICE

PATHETIC CUSTOMER SERVICE, I have been without services for a week now and I have paid for services at my old premises that I have no benefit of and you can't refund me. Then I paid again at my new premises only to find that the serial number you have and the one on the router is different - NOT MY PROBLEM - I was told I will have services in 48 to 72 hrs., IT IS NOW 72 hours and not a word from you!!!! every time I call I have to hold for 40 mins and get transferred to someone else and hold another 40mins only for the call to be disconnected and bare in mind I have been calling everyday more than once. I NEED ONE OF THE MANAGERS TO GIVE ME A CALL TODAY! or I will have no choice but to take this matter further and cancel with you guys. You do not respond to queries logged on the app or complaints sent via email. I have now paid at 2 premises but have no benefit.