2 Months Later. ADSL still unusable
I'm so tired of paying my mweb account every month. It has now been over 2 months since the first hello peter I have logged regarding my > 300ms latency to my exchange. If this is not resolved soon then I will cancel my line and move to LTE so that I can actually have internet access. I cannot believe that it takes over 2 months to solve an issue at an exchange.. I honestly cant. I dont even know if it is just apathy since you get the full payment for the service every month and you actually just dont care about your customers, or if its incompetence.
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Mweb's replyOfficial
09 Nov 2015, 14:26Hello Stringsza,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply09 Nov 2015, 14:26
Official
Hello Stringsza,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services