DO
Dale O

1 reviews | Active since Mar 2026

30 Mar 2026, 17:44

2 months and still no fibre, find a different provider

Absolute horrible service. I had to place my order 3 times. The first time they put in an order for the wrong speed, then they changed me to a provider that doesn't even exist in my area. Now on the third order they finally have the right provider and speed but can't get the line working. Not to mention the wait times when you call them and that I had to pay set up costs every time for their mistakes. And when you can finally get hold of them to find out your order progress, they say they can't fast track it because it is within contract terms. 2 MONTHS AFTER PLACING THE ORDER IS NOT CONTRACT TERMS WHEN YOU ADVERTISE TO BE SET UP IN 7 DAYS. I am so over their lack of service and delivery. I really can't be spending 2 months waiting for fiber and still not know when I'm going to receive it.

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Replies (1)
Mweb
Mweb's reply31 Mar 2026, 07:33
Official
Morning  Dale. Thank you for sharing your experience. We understand how frustrating this has been, especially with multiple order attempts and the extended delays in getting your service up and running. We’ve managed to locate your Openserve order and can confirm that our team has reached out directly to the Openserve activation team. They are actively following up with our Openserve partners to progress your installation, and you will receive email updates with the next steps as soon as there is movement. We recognise the impact this delay has had and remain focused on getting your connection fully operational as quickly as possible. Your feedback is important to us, and we’re committed to seeing this through to resolution. 

Kind regards, 
The Mweb Team