BM
Bruce M
1 reviews | Active since Jan 2016
12 Jan 2016, 19:47
2 month old fault still not resolved
Logged a fault with Mweb on the 11th November 2015, today is the 12th January 2016 and the problem has still not be resolved. Mweb keep blaming Telkom for the fault, yet everytime I have to follow up to find out what is going on I get the same ********. Mweb's states \you'll save time and effort if you move it to MWEB". So far Mweb have cost me more time"
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Mweb's replyOfficial
13 Jan 2016, 09:47Hello BMax17,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply13 Jan 2016, 09:47
Official
Hello BMax17,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services