KM
Kylie M
1 reviews | Active since Dec 2020
11 May 2026, 16:04
2 hours on hold
2 hours on hold. TWO HOURS. No answer. They make it impossible to cancel services with them. Its actually twisted.
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Replies (1)
Mweb's replyOfficial
11 May 2026, 16:18Hi Kylie,
Spending two hours on hold without getting through to anyone, especially when you are trying to cancel a service, is incredibly frustrating and draining. We understand how upsetting it is to feel blocked at every step, and it’s disappointing for us to hear that this experience has led you to feel this way. This is not the standard of service we aim to provide to our customers.
We’ve arranged for our Cancellations Team to reach out to you directly to assist with your cancellation request and ensure it is handled properly, without you having to continue chasing support. The urgency and difficulty you’ve experienced have been clearly highlighted so this can be addressed with the attention it deserves.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team
Spending two hours on hold without getting through to anyone, especially when you are trying to cancel a service, is incredibly frustrating and draining. We understand how upsetting it is to feel blocked at every step, and it’s disappointing for us to hear that this experience has led you to feel this way. This is not the standard of service we aim to provide to our customers.
We’ve arranged for our Cancellations Team to reach out to you directly to assist with your cancellation request and ensure it is handled properly, without you having to continue chasing support. The urgency and difficulty you’ve experienced have been clearly highlighted so this can be addressed with the attention it deserves.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team
Mweb's reply11 May 2026, 16:18
Official
Hi Kylie,
Spending two hours on hold without getting through to anyone, especially when you are trying to cancel a service, is incredibly frustrating and draining. We understand how upsetting it is to feel blocked at every step, and it’s disappointing for us to hear that this experience has led you to feel this way. This is not the standard of service we aim to provide to our customers.
We’ve arranged for our Cancellations Team to reach out to you directly to assist with your cancellation request and ensure it is handled properly, without you having to continue chasing support. The urgency and difficulty you’ve experienced have been clearly highlighted so this can be addressed with the attention it deserves.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team
Spending two hours on hold without getting through to anyone, especially when you are trying to cancel a service, is incredibly frustrating and draining. We understand how upsetting it is to feel blocked at every step, and it’s disappointing for us to hear that this experience has led you to feel this way. This is not the standard of service we aim to provide to our customers.
We’ve arranged for our Cancellations Team to reach out to you directly to assist with your cancellation request and ensure it is handled properly, without you having to continue chasing support. The urgency and difficulty you’ve experienced have been clearly highlighted so this can be addressed with the attention it deserves.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team