16+ Days Trying to Get WiFi Installed – No Progress Despite Multiple Escalations

I have been trying to arrange WiFi installation through MWEB since 23 February 2026 for my new flat. It is now 11 March 2026, and despite numerous calls and follow-ups, I still do not have WiFi or any clear indication that progress is being made.

During this period, I have spoken to several agents. Each time I am told that the matter will be “escalated” with a turnaround time of 48–72 hours. However, I never receive confirmation that the escalation was logged, nor do I receive any updates.

When I follow up after the escalation period has passed, the next agent simply logs another escalation, and the cycle repeats. There appears to be no ownership of the issue and no accountability for resolving it.

At this point, it has been over two weeks of trying to activate a basic service, with no progress and no communication from MWEB regarding the status of my request.

I would appreciate it if someone from MWEB’s escalation or management team could please take ownership of this matter and assist in resolving it as soon as possible. If this cannot be resolved promptly, I will unfortunately have to consider cancelling the request and approaching another service provider, which I would prefer to avoid.

I would simply like to know what needs to be done to get the service installed.