1 reviews | Active since Oct 2012
1/5 is too complimentary for this organisation
very slow connection ........ multiple calls to call center ........ ages on hold ....... many call center agents spoken to ...... these people repeatedly fob you off, and/or lie to you ... try to make it someone else's fault ....... promise call back and never do ........ meanwhile my business suffers, and i continue to pay them for a service i am not receiving ..... eventually I contract a wireless expert and pay him to come in to establish it is indeed a fault with mweb ....... call them with this information ....... again I am awaiting their promised call. WHAT CAN I DO NOW?
Good Day fionageddes,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you. A line fault has been logged to Telkom, which has been assigned to a Technician. We do not have an ETA for the dispatch though.
We will continue to follow up on the fault and do our utmost to ensure you are assisted.
Please bear with us during this time.
Kind Regards
MWEB Client Services
Good Day fionageddes,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you. A line fault has been logged to Telkom, which has been assigned to a Technician. We do not have an ETA for the dispatch though.
We will continue to follow up on the fault and do our utmost to ensure you are assisted.
Please bear with us during this time.
Kind Regards
MWEB Client Services