15 DAYS AND STILL NO ADSL LINE ACTIVATION

I have been waiting since the 18th February 2015 for my ADSL line to be activated. I was told initially that it would be activated within 7 days. After the 7 days, I was told it can take up to 10 days and I must just be patient. Once the 10 days passed, I have contacted MWEB each day and received the same response:<br> \We are waiting for feedback from Telkom"and \""Your order has been escalated\""<br> <br> I am deeply disappointed in the service I have been receiving. I am the one contacting MWEB everyday to hear if there is any news as to when I can expect to receive notification.<br> <br> Can someone please let me know how many more days it's going to take!!! I honestly feel like cancelling and going directly with Telkom. I am going to start looking into this today"