10/10 for customer service

We recently had SA Digital Villages install fibre throughout our complex and I decided that upgrading to fibre would be a welcome upgrade to our current ADSL connection.

I called MWEB as my current ISP to enquire on the available options.

Eugene Jones took the call and checked coverage, found that it was not yet live and promised to call me back once it becomes live.

One week later and I receive a call from Eugene to notify me that fibre has now gone active in my area. Unfortunately he called me at an inconvenient time so I asked him to call me at 12:00.

To my surprise, he again kept true to his word and made the call to place the order and he only asked me some verification questions. He did all the background work with no delays and kept to his promises.

This type of service is unheard of these days and I am of the opinion that MWEB should commend him as the valuable asset he is to their organisation.