JM
JACQUES M
1 reviews | Active since Jul 2015
24 Jul 2015, 08:42
10 WORKING DAY - ADSL LINE ACTIVATION
phoned Mweb call center every day ,whereby they promised it will be activated within 10 working days, phoned on day nr 10, and still no real feedback has been giving to me, to why the ADSL IS NOT ACTIVATED YET (although I received my FON router ), TODAY IS DAY 11 AND STILL NO ANSWER ON THIS?ALREADY RECEIVED MY BILLING FROM TELKOM(for the new line I installed) - REALLY DISSAPOINTED ! ! !
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Mweb's replyOfficial
03 Aug 2015, 09:57Hello Jmar92,
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
Telkom has advised that they need to work on the exchange before they can have the ADSL activated
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
Telkom has advised that they need to work on the exchange before they can have the ADSL activated
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Mweb's reply03 Aug 2015, 09:57
Official
Hello Jmar92,
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
Telkom has advised that they need to work on the exchange before they can have the ADSL activated
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
Telkom has advised that they need to work on the exchange before they can have the ADSL activated
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services