1 reviews | Active since Apr 2026
10 April 2026 16.40pm
Webafrica acquired Mweb/Icon MailBoxes. I deposited the monthly subscription a year in advance. via mweb for my icon account. Their billing system credited my account less 2 months subscriptions, correctly. However the credit balance , correctly reflected as such has erroneously been flagged as owing/arrears. This has resulted in my mailbox being disconnected and unable to access my email for two days. Yesterday, I tried their Live Chat which couldnt assist as it didnt recognize the instruction. So received no further engagement via Live Chat. Ithen contacted Mweb telephonically and was left on hold for and hour and 26 minutes. I had to eventually put down the phone. Today I contacted Webafrica via their WhatApp at 10.15 am , its 16.31pm and I'm still waiting for a Live Agetn to assist. I'm also currently on hold for 1h15 minutes waiting for my call to be answered. I called their sales department and they dont answer how on earth do they stay in business? In addition I emailed *** and *** which revert me to their Whatsapp support , which is non functional. Having had my email address for more than 30 years and now experiencing non existent support is shocking. Will someone from Webafrica/mweb please urgently assist with resolving this matter. I would be embarrassed as hell to be part of an organization this dysfunctional ..
We hear how serious and frustrating this situation is, especially after prepaying a year in advance and then being incorrectly flagged as in arrears, resulting in your mailbox being disconnected and access to your long-standing email service being disrupted for two days. The breakdown across multiple support channels, including live chat not recognising the issue, long call centre waits exceeding an hour, and unanswered WhatsApp and email routing loops, has clearly created unacceptable service friction and distress.Your case has been escalated to our Finance team, who directly manage billing corrections and service suspensions. They will review your prepaid balance, the incorrect arrears flag, and the mailbox disconnection as a priority to restore access and correct the account status.We appreciate how critical this email access is for you, especially given the long history with the service, and this is being treated as a priority account review.
Kind regards,
The Mweb Team
We hear how serious and frustrating this situation is, especially after prepaying a year in advance and then being incorrectly flagged as in arrears, resulting in your mailbox being disconnected and access to your long-standing email service being disrupted for two days. The breakdown across multiple support channels, including live chat not recognising the issue, long call centre waits exceeding an hour, and unanswered WhatsApp and email routing loops, has clearly created unacceptable service friction and distress.Your case has been escalated to our Finance team, who directly manage billing corrections and service suspensions. They will review your prepaid balance, the incorrect arrears flag, and the mailbox disconnection as a priority to restore access and correct the account status.We appreciate how critical this email access is for you, especially given the long history with the service, and this is being treated as a priority account review.
Kind regards,
The Mweb Team