NM
Ntanganedzeni M
1 reviews | Active since Jan 2024
16 Apr 2026, 11:27
1 Star Review – Extremely Frustrating Experience
I am am disappointed with the service I’ve received. I followed all the correct procedures to cancel my fibre service, submitting my request on time and even paying the required early termination fee. Despite this, my termination date was incorrectly moved from 1 April 2026 to 1 May 2026 without my consent.
This has resulted in me being billed for April — a charge I am absolutely not liable for.
What makes this even more frustrating is that I have already raised the issue formally, yet I’m still sitting with no resolution. It feels like customer concerns are not taken seriously, and there is a clear lack of accountability.
I expect: • Immediate correction of the termination date • Reversal of all incorrect charges • Proper communication and resolution
This experience has been stressful and financially inconvenient. I would not recommend this service based on how this situation has been handled.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
16 Apr 2026, 11:40Hi Ntanganedzeni, we can see how frustrating and concerning this situation must be, especially as you followed the correct cancellation process, paid the early termination fee, and still ended up with a termination date change and unexpected billing. That understandably creates a sense of unfairness and uncer*****y. Our Retentions Team is currently looking into this matter and reviewing the account details, including the requested termination date, billing app****, and the change in cancellation scheduling. They will advise on the correct way forward once the full investigation has been completed. We understand the importance of getting clarity on this as quickly as possible, and the team will ensure the findings and next steps are clearly communicated to you. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply16 Apr 2026, 11:40
Official
Hi Ntanganedzeni, we can see how frustrating and concerning this situation must be, especially as you followed the correct cancellation process, paid the early termination fee, and still ended up with a termination date change and unexpected billing. That understandably creates a sense of unfairness and uncer*****y. Our Retentions Team is currently looking into this matter and reviewing the account details, including the requested termination date, billing app****, and the change in cancellation scheduling. They will advise on the correct way forward once the full investigation has been completed. We understand the importance of getting clarity on this as quickly as possible, and the team will ensure the findings and next steps are clearly communicated to you. Kind regards,
The Mweb Team
The Mweb Team
NM
Ntanganedzeni M's updateReviewer Update
08 Jun 2026, 17:06Hi June 08 2026 you guys are threatening to take my account to credit bureau for a mistake you made regarding my cancellation . Let it be known that this is an ongoing issue and I have never received any feedback after this review
NM
Ntanganedzeni M's update08 Jun 2026, 17:06
Reviewer Update
Hi June 08 2026 you guys are threatening to take my account to credit bureau for a mistake you made regarding my cancellation . Let it be known that this is an ongoing issue and I have never received any feedback after this review
Mweb's replyOfficial
09 Jun 2026, 10:59Hi Ntanganedzeni,
Thank you for your follow‑up and for bringing this to our attention. We understand how concerning it must be to receive communication about being listed with the credit bureau, especially when this stems from an ongoing cancellation issue that you had previously raised and have not yet received feedback on. Situations like this can feel very unfair and stressful.
That’s not how this process should have unfolded, particularly when the matter was already under review.
We have now requested the Cancellations Team to urgently follow up on your case and make direct contact with you to address the billing, confirm the correct cancellation details, and provide clarity on the credit bureau notice.
We will keep pushing this internally to ensure you receive the clarity and resolution you’ve been waiting for as soon as possible.
Kind regards,
Mweb Team
Thank you for your follow‑up and for bringing this to our attention. We understand how concerning it must be to receive communication about being listed with the credit bureau, especially when this stems from an ongoing cancellation issue that you had previously raised and have not yet received feedback on. Situations like this can feel very unfair and stressful.
That’s not how this process should have unfolded, particularly when the matter was already under review.
We have now requested the Cancellations Team to urgently follow up on your case and make direct contact with you to address the billing, confirm the correct cancellation details, and provide clarity on the credit bureau notice.
We will keep pushing this internally to ensure you receive the clarity and resolution you’ve been waiting for as soon as possible.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 10:59
Official
Hi Ntanganedzeni,
Thank you for your follow‑up and for bringing this to our attention. We understand how concerning it must be to receive communication about being listed with the credit bureau, especially when this stems from an ongoing cancellation issue that you had previously raised and have not yet received feedback on. Situations like this can feel very unfair and stressful.
That’s not how this process should have unfolded, particularly when the matter was already under review.
We have now requested the Cancellations Team to urgently follow up on your case and make direct contact with you to address the billing, confirm the correct cancellation details, and provide clarity on the credit bureau notice.
We will keep pushing this internally to ensure you receive the clarity and resolution you’ve been waiting for as soon as possible.
Kind regards,
Mweb Team
Thank you for your follow‑up and for bringing this to our attention. We understand how concerning it must be to receive communication about being listed with the credit bureau, especially when this stems from an ongoing cancellation issue that you had previously raised and have not yet received feedback on. Situations like this can feel very unfair and stressful.
That’s not how this process should have unfolded, particularly when the matter was already under review.
We have now requested the Cancellations Team to urgently follow up on your case and make direct contact with you to address the billing, confirm the correct cancellation details, and provide clarity on the credit bureau notice.
We will keep pushing this internally to ensure you receive the clarity and resolution you’ve been waiting for as soon as possible.
Kind regards,
Mweb Team