1 reviews | Active since Nov 2017
1 month NO Connection/NO feedback
I have been without Internet from my service provider MWeb from the 3rd of December 2017.
Everytime I phone in they say Telkom is working on it, I dont't care!!! I was willing to wait the 7-10 days MWeb said it would take to fix the line, but till now no internet and no response.
I am paying them to be my provider therefore it is your job to ensure that you hammer at Telkom to get my services running.
But month end you were the first to take R599.00 out of my account, I requested the email to which i can send my resignation and get a refund from MWeb now I don't hear anything back.
Very dissapointed, pathetic service, will never use you again.
All I wanted was feedback and the service I am paying for.
Now... let's go public.
Good Day Johanjpack,
Thank you for taking the time to raise your concerns.
It sounds like you've had an infuriating experience.
I have escalated a request to our team, to follow up with Telkom via alternate escalation channels. We should provide you feedback after we communicate with them.
Credit requests are normally addressed after the fault has been resolved.
In the interim, I have escalated a follow up to our cancellations team in order for us to reply to your email request you have submitted.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,
Good Day Johanjpack,
Thank you for taking the time to raise your concerns.
It sounds like you've had an infuriating experience.
I have escalated a request to our team, to follow up with Telkom via alternate escalation channels. We should provide you feedback after we communicate with them.
Credit requests are normally addressed after the fault has been resolved.
In the interim, I have escalated a follow up to our cancellations team in order for us to reply to your email request you have submitted.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,