1 hour turnaround time on faulty line

Our ADSL went offline on Monday morning so I tried to phone Telkom to log a fault. I was not in the mood to wait the estimated half an hour \due to high call volumes"so I phones MWEB technical support and after 1 ring a very friendly consultant answered. I explained the issue and after a quick test he deemed the line as faulty and logged a fault on my behalf. He gave me the reference number *** and the call was over in less than 5 minutes.<br> Then what surprised me was within an hour a technician from Telkom was at the premises and he sorted out the problem within a few minutes - apparently another guy who worked at the box messed something up.<br> <br> Thanks to MWEB for being so efficient and to the Telkom technician that came out so quickly. This is the reason why I recommend MWEB to everybody - you just get it done."""