1 hour no answer- poor service

Item: Mweb
Rating: 1
Author: Keitumetse (Tumi) Mabasa

When I logged a call for a sale, I received a call back within minutes because you're making money. When I'm supposed to get after sales service, I get less than par service. How are the call cemtre Service levels measured? I held on for over an hour, without any help. I also went onto whatsapp for a chat, NO Response either. The online chat, guess what??? I've been struggling to get support assistance for 2 days. If o domt hey a call first thing tomorrow morning, I will cancel the service. I don't want to pay for mediocrity. Please get someone to call me so that I can get my wifi set up. I've been sitting without wifi for 2 days straight. This is beyond pathetic. I don't know how else to contact you for assistance 😕

Helpful (0)

Replies (1)

Mweb's replyOfficial

20 Apr 2026, 08:21

Hi Keitumetse, we understand the frustration of being left without WiFi for two days, especially after making multiple attempts to reach support across different channels without success. When service is down, quick and consistent assistance is exactly what you should be able to rely on. This has now been picked up and the Sales Team has been requested to contact you directly to assist with getting your WiFi set up and restored. The priority here is to ensure you’re not left waiting any longer and that the setup issue is properly resolved during that engagement. To avoid any further delays, please keep your phone available so the team can reach you as soon as possible. They will work with you to get the service up and running without further back-and-forth. Kind regards,
The Mweb Team

Best regards,

Mweb's reply20 Apr 2026, 08:21

Official

Best regards,