SS
Siyasanga S
1 reviews | Active since Nov 2018
08 Apr 2026, 19:39
1 hour 30 minutes holding time
Mweb has high level of disrespect when it comes to our time and money. I logged a call on WhatsApp @ 13H00 today now it's 19:27 there hasn't been any response. I decided to call their contact center @ 17:49 which I was caller number 7, I held until my phone was answered at 19:22 only for it to be disconnected without the issue being resolved and no one bothers to call me back. And I noted I am not the first person complaining about their handling time but nothing is done to improve the situation, I want to go tag their CEO on LinkedIn because his leadership is clearly lacking somehow and maybe by then they will do the right thing rather than forever apologizing on every comment.
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
09 Apr 2026, 08:31Good morning, Siyasanga, We understand how frustrating and time-consuming this experience must have been, especially after waiting several hours on both WhatsApp and the call line without receiving the assistance you needed. Being disconnected after such a long wait only adds to that frustration, and it’s completely understandable why you feel this way.
Your feedback regarding the delays and overall experience is important, and it will be submitted to our Service Quality Team for review.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of your issue, and the team will be happy to help.
Kind regards,
The Mweb Team
Your feedback regarding the delays and overall experience is important, and it will be submitted to our Service Quality Team for review.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of your issue, and the team will be happy to help.
Kind regards,
The Mweb Team
Mweb's reply09 Apr 2026, 08:31
Official
Good morning, Siyasanga, We understand how frustrating and time-consuming this experience must have been, especially after waiting several hours on both WhatsApp and the call line without receiving the assistance you needed. Being disconnected after such a long wait only adds to that frustration, and it’s completely understandable why you feel this way.
Your feedback regarding the delays and overall experience is important, and it will be submitted to our Service Quality Team for review.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of your issue, and the team will be happy to help.
Kind regards,
The Mweb Team
Your feedback regarding the delays and overall experience is important, and it will be submitted to our Service Quality Team for review.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of your issue, and the team will be happy to help.
Kind regards,
The Mweb Team
SS
Siyasanga S's updateReviewer Update
09 Apr 2026, 09:45As if that was not enough I kept been posted to different agents in the middle of a query without been notified and my chats been closed from time to time without my query being resolved... What is client experience? Respectfully so I have been only asking Mweb to mention the month that I have missed a payment which the first agent refused to provide however kept on referring me to the statement which I had informed them that I still lack understand. Next consultant informed me that the error was on their side that they did not credit back the contract termination fee from last month and it was added again and that I have been paying an incorrect installment and this is after I had called in Jan/Feb on recording I was informed my installment was R479 when I wanted to confirm but yesterday I was told it's R579 which is not my fault that the information provided was not my fault. I am a Hybrid worker and already have spend beyond what I expected and I am still without a connection.
SS
Siyasanga S's update09 Apr 2026, 09:45
Reviewer Update
As if that was not enough I kept been posted to different agents in the middle of a query without been notified and my chats been closed from time to time without my query being resolved... What is client experience? Respectfully so I have been only asking Mweb to mention the month that I have missed a payment which the first agent refused to provide however kept on referring me to the statement which I had informed them that I still lack understand. Next consultant informed me that the error was on their side that they did not credit back the contract termination fee from last month and it was added again and that I have been paying an incorrect installment and this is after I had called in Jan/Feb on recording I was informed my installment was R479 when I wanted to confirm but yesterday I was told it's R579 which is not my fault that the information provided was not my fault. I am a Hybrid worker and already have spend beyond what I expected and I am still without a connection.
SS
Siyasanga S's updateReviewer Update
09 Apr 2026, 09:53I wish to share my WhatsApp chats and I would privately like the details of the person who was assisting me
SS
Siyasanga S's update09 Apr 2026, 09:53
Reviewer Update
I wish to share my WhatsApp chats and I would privately like the details of the person who was assisting me
Mweb's replyOfficial
09 Apr 2026, 12:23Good day Siyasanga,
We completely understand how frustrating it must have been to receive conflicting information about your installment, experience repeated chat disconnections, and be passed between agents without resolution. Being without a connection while trying to manage your account and work is understandably very stressful.
To address this, the Finance Team will reach out to you directly to review the installment discrepancies and ensure your account is corrected. Your experience has already been submitted to the Service Quality Team for internal review.
If you need any further assistance, please send us a direct message on Hello Peter with the details. Our team will review everything carefully and provide support as quickly as possible.
Kind regards,
Mweb Team
We completely understand how frustrating it must have been to receive conflicting information about your installment, experience repeated chat disconnections, and be passed between agents without resolution. Being without a connection while trying to manage your account and work is understandably very stressful.
To address this, the Finance Team will reach out to you directly to review the installment discrepancies and ensure your account is corrected. Your experience has already been submitted to the Service Quality Team for internal review.
If you need any further assistance, please send us a direct message on Hello Peter with the details. Our team will review everything carefully and provide support as quickly as possible.
Kind regards,
Mweb Team
Mweb's reply09 Apr 2026, 12:23
Official
Good day Siyasanga,
We completely understand how frustrating it must have been to receive conflicting information about your installment, experience repeated chat disconnections, and be passed between agents without resolution. Being without a connection while trying to manage your account and work is understandably very stressful.
To address this, the Finance Team will reach out to you directly to review the installment discrepancies and ensure your account is corrected. Your experience has already been submitted to the Service Quality Team for internal review.
If you need any further assistance, please send us a direct message on Hello Peter with the details. Our team will review everything carefully and provide support as quickly as possible.
Kind regards,
Mweb Team
We completely understand how frustrating it must have been to receive conflicting information about your installment, experience repeated chat disconnections, and be passed between agents without resolution. Being without a connection while trying to manage your account and work is understandably very stressful.
To address this, the Finance Team will reach out to you directly to review the installment discrepancies and ensure your account is corrected. Your experience has already been submitted to the Service Quality Team for internal review.
If you need any further assistance, please send us a direct message on Hello Peter with the details. Our team will review everything carefully and provide support as quickly as possible.
Kind regards,
Mweb Team
SS
Siyasanga S's updateReviewer Update
10 Apr 2026, 12:09Your company is a shame am not even sure if I am interacting to a human being, you keep on saying I must send messages for assistance and I have been however still seating with the same problem, how professional is that? As much as I loved the product but the relationship is toxic, can I please get my refund and cancel the service and you will cover the contract termination fee. I will be sharing all the communication I have been having back and forth with inconsistent information about the account
SS
Siyasanga S's update10 Apr 2026, 12:09
Reviewer Update
Your company is a shame am not even sure if I am interacting to a human being, you keep on saying I must send messages for assistance and I have been however still seating with the same problem, how professional is that? As much as I loved the product but the relationship is toxic, can I please get my refund and cancel the service and you will cover the contract termination fee. I will be sharing all the communication I have been having back and forth with inconsistent information about the account
Mweb's replyOfficial
10 Apr 2026, 14:58Hello Siyasanga.
We have arranged for our Retentions team to review the profile and get in touch to address your concerns, discuss your cancellation request, and detail the next steps ASAP.
Kind regards,
The Mweb Team
We have arranged for our Retentions team to review the profile and get in touch to address your concerns, discuss your cancellation request, and detail the next steps ASAP.
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 14:58
Official
Hello Siyasanga.
We have arranged for our Retentions team to review the profile and get in touch to address your concerns, discuss your cancellation request, and detail the next steps ASAP.
Kind regards,
The Mweb Team
We have arranged for our Retentions team to review the profile and get in touch to address your concerns, discuss your cancellation request, and detail the next steps ASAP.
Kind regards,
The Mweb Team