EH
Elliot H
1 reviews | Active since Jan 2017
17 Apr 2026, 12:16
0/10 Disgusting Service
3 days non connectivity, R140 airtime gone with no response. 0/10 disgusting service. I promise you I'm going to migrate from this nonsense. We pay a lot of money to be mistreated like this.
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Mweb's replyOfficial
17 Apr 2026, 12:36 Hello Elliot We hear how frustrating this has been, especially with multiple days of no connectivity and the impact it’s had on your airtime usage and day-to-day access. To help us properly diagnose this and get it resolved as quickly as possible, please reply via private message with the current light status on your Vumatel hardware, and confirm which, if any, are showing red or flashing red. This detail is important because the Vumatel ONT lights give us a direct indication of where the fault sits:
Kind regards,
The Mweb Team
- Whether the fibre line is active from the network side
- Whether there is a loss of signal or a physical line issue
- Or whether the fault is isolated to the router or the internal setup
Kind regards,
The Mweb Team
Best regards,
Mweb's reply17 Apr 2026, 12:36
Official
Hello Elliot We hear how frustrating this has been, especially with multiple days of no connectivity and the impact it’s had on your airtime usage and day-to-day access. To help us properly diagnose this and get it resolved as quickly as possible, please reply via private message with the current light status on your Vumatel hardware, and confirm which, if any, are showing red or flashing red. This detail is important because the Vumatel ONT lights give us a direct indication of where the fault sits:
Kind regards,
The Mweb Team
- Whether the fibre line is active from the network side
- Whether there is a loss of signal or a physical line issue
- Or whether the fault is isolated to the router or the internal setup
Kind regards,
The Mweb Team
Best regards,