AP
Annabella P
1 reviews | Active since Sept 2021
26 Aug 2026, 14:50
0 stars
WORST POSSIBLE CUSTOMER SERVICE! THEY LIE AND KEEP ON TRANSFERING YOU WHEN CALLED OUT! NO ANSWER ON THE CALLS NO ANSWER ON THE APP AND NOT RECEIVING RESPONSE ANYMORE ON WHATSAPP! ALREADY WASTED R1000 NOW THEY WANT MORE! AFTER THEIR MISTAKES!
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Mweb's replyOfficial
26 Aug 2026, 14:56Hello Annabella
We understand why you’re frustrated, especially after the time and additional costs you’ve already experienced while trying to get your service connected. You should have clear communication and a defined path to resolution, rather than being transferred between teams or left without an update.We have arranged for our Moving Home Activations team to review your account and get in touch with you directly to discuss your connection status and the next steps. This will ensure the matter is reviewed by the appropriate team and that you have clarity on what needs to happen next.We appreciate you bringing this to our attention and the opportunity to get this back on track.
Kind regards,
The Mweb Team
We understand why you’re frustrated, especially after the time and additional costs you’ve already experienced while trying to get your service connected. You should have clear communication and a defined path to resolution, rather than being transferred between teams or left without an update.We have arranged for our Moving Home Activations team to review your account and get in touch with you directly to discuss your connection status and the next steps. This will ensure the matter is reviewed by the appropriate team and that you have clarity on what needs to happen next.We appreciate you bringing this to our attention and the opportunity to get this back on track.
Kind regards,
The Mweb Team
Mweb's reply26 Aug 2026, 14:56
Official
Hello Annabella
We understand why you’re frustrated, especially after the time and additional costs you’ve already experienced while trying to get your service connected. You should have clear communication and a defined path to resolution, rather than being transferred between teams or left without an update.We have arranged for our Moving Home Activations team to review your account and get in touch with you directly to discuss your connection status and the next steps. This will ensure the matter is reviewed by the appropriate team and that you have clarity on what needs to happen next.We appreciate you bringing this to our attention and the opportunity to get this back on track.
Kind regards,
The Mweb Team
We understand why you’re frustrated, especially after the time and additional costs you’ve already experienced while trying to get your service connected. You should have clear communication and a defined path to resolution, rather than being transferred between teams or left without an update.We have arranged for our Moving Home Activations team to review your account and get in touch with you directly to discuss your connection status and the next steps. This will ensure the matter is reviewed by the appropriate team and that you have clarity on what needs to happen next.We appreciate you bringing this to our attention and the opportunity to get this back on track.
Kind regards,
The Mweb Team