0-Star Service – MWEB Left Me Without Internet After Promising Transfer

I contacted MWEB in December 2025 to arrange for the internet line at my new home to be transferred into my name. It took over an hour just to reach someone, but eventually I spoke to an agent who assured me everything would be handled and that this process would ensure my line would not be disconnected.

January passed with no communication from MWEB. Then on 1 February my internet was cut off.

When I called MWEB to find out what was going on, I was shocked to be told that there was no active order under my name at all — despite having made arrangements well in advance specifically to avoid this exact situation.

It is now 4 February and I still have no updates or resolution. I even contacted Evotel directly, and they confirmed there is nothing logged under my name either.

This has been incredibly frustrating and stressful. I planned ahead, followed the correct process, and trusted MWEB’s assurances — yet I’m left without internet because nothing was actually done on their side.

This is extremely poor service, poor communication, and a complete lack of accountability. Customers should not have to chase basic processes after being promised solutions.

Very disappointed in MWEB.