Worst service experience and unprofessionalism

The worst service provider ever. I signed up beginning of Nov 2019 and the WiFi connection only stayed connected for 2 days in a row and the rest of the week with no connection consisted of me dealing with a tech support who is extremely unprofessional and gives me the run around for DAYS until the connection is sorted. In a month, I’ve only had internet connection about less than 10 days. I requested a week before next debit order date for my contract to be cancelled but of course I got no response until the date before (29 Nov 19) the debit order date. I sent an email every single day begging for a response leading up to debit order date but I was only contacted the day before saying my debit order would still go off on the 30 Nov 19 and a reversal would be processed for the money to be back into my account on the 02 Dec 19. On 01 Dec 19 I sent an email reminder about the reversal and was told “sorry for the delay. This will be done tomorrow” and yet that amount is not reflecting in my account til today. When dealing with this company, expect the following: 4-5 days for connectivity to be sorted, a tech support who will confirm a time and even confirm he is on the way and pitch 3 hours later telling you you’re not the only person he has to help, a tech support who will ask you for petrol money in order to come fix your connection, and a general non response from the company itself. You will tire yourself sending emails to them because they don’t respond. In conclusion, you are donating your money to this company.