MWCOM time wasters

We lost internet service on 01/04/2019 and to date, we have still had no resolution nor feedback from them. We have to message them to find out what is going on and even then you get a call to say stop harassing them as the staff is getting "irate". Seriously, this is the customer service they promise - "We believe that customer service is key and that working efficiently as a team is what gives us our edge. All members of our team learn all they can about the various aspects and thus become a friendly trove of information for our clients." I have yet to experience this