NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
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Hellopeter has tracked Muller Mulder Durr across 18 reviews. Muller Mulder Durr hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Muller Mulder Durr? Write a review to help others decide.
Recent reviews (5)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
The stresses of transfers and registrations
Our experience with Velile N Tinto Law Firm, particularly the Kenilworth branch, was deeply disappointing. Throughout the process, communication was consistently lacking. We received very few updates and were repeatedly required to contact the firm ourselves simply to obtain basic information on the progress of our matter. Clients should not have to follow up continually to stay informed. Our interactions with Alicia Knight and Anathi Kies left us feeling that client communication and service were not given the attention they deserved. The lack of proactive updates, transparency, and timely responses made an already stressful legal process even more frustrating. At times, it felt as though we were being sent in circles rather than receiving clear guidance and support. A legal matter requires professionalism, accountability, and consistent communication to give clients confidence that their interests are being managed effectively. Unfortunately, this was not our experience. I hope this feedback encourages the firm to improve its communication practices and client service, as no client should feel the need to constantly chase updates on their own matter.
1 reviews | Active since Jul 2026
The stresses of transfers and registrations
Our experience with Velile N Tinto Law Firm, particularly the Kenilworth branch, was deeply disappointing. Throughout the process, communication was consistently lacking. We received very few updates and were repeatedly required to contact the firm ourselves simply to obtain basic information on the progress of our matter. Clients should not have to follow up continually to stay informed. Our interactions with Alicia Knight and Anathi Kies left us feeling that client communication and service were not given the attention they deserved. The lack of proactive updates, transparency, and timely responses made an already stressful legal process even more frustrating. At times, it felt as though we were being sent in circles rather than receiving clear guidance and support. A legal matter requires professionalism, accountability, and consistent communication to give clients confidence that their interests are being managed effectively. Unfortunately, this was not our experience. I hope this feedback encourages the firm to improve its communication practices and client service, as no client should feel the need to constantly chase updates on their own matter.
1 reviews | Active since Nov 2018
Would Not Recommend – Frustrating and Disorganized!
You do not want this firm handling something as sensitive as buying or selling a home. Their lack of communication caused repeated delays, and they never took accountability for them. Overall, they made what should have been a straightforward process unnecessarily stressful and frustrating.
1 reviews | Active since Nov 2018
Would Not Recommend – Frustrating and Disorganized!
You do not want this firm handling something as sensitive as buying or selling a home. Their lack of communication caused repeated delays, and they never took accountability for them. Overall, they made what should have been a straightforward process unnecessarily stressful and frustrating.
1 reviews | Active since Feb 2019
VERY DISAPPOINTING SERVICE
Very disappointing service and no transparency: I had an extremely disappointing experience with VTC Attorneys (Mitchells Plain branch). I don't even know what stage am I in the transfer process, because every update im getting changes in the middle. There is a lack of transparency, poor communication, and no meaningful follow-through on key issues. Critical information was not disclosed timeously, including the owner of the house only told that it's an Estate purchase after 6 months and now is the 7 month still no exact date of the finalisation/transfer. The attorney working on it decided not to answer my emails and always not available when i call the office. Even the Agent was not honest and feel like not treated fairly. I even regret my decision whereas I should be very excited. I feel like cancelling everything though I have paid a portion to the bond attorneys and start afresh with other Agency and Firm.
1 reviews | Active since Feb 2019
VERY DISAPPOINTING SERVICE
Very disappointing service and no transparency: I had an extremely disappointing experience with VTC Attorneys (Mitchells Plain branch). I don't even know what stage am I in the transfer process, because every update im getting changes in the middle. There is a lack of transparency, poor communication, and no meaningful follow-through on key issues. Critical information was not disclosed timeously, including the owner of the house only told that it's an Estate purchase after 6 months and now is the 7 month still no exact date of the finalisation/transfer. The attorney working on it decided not to answer my emails and always not available when i call the office. Even the Agent was not honest and feel like not treated fairly. I even regret my decision whereas I should be very excited. I feel like cancelling everything though I have paid a portion to the bond attorneys and start afresh with other Agency and Firm.
1 reviews | Active since Oct 2017
First-Time Home Buyer – Extremely Poor Communication and Customer Service from Velile Tinto Cape Inc
My experience with Velile Tinto Cape Inc during the transfer of my first home purchase has been extremely disappointing and stressful due to poor communication, lack of transparency, and administrative mistakes. As a first-time buyer, I expected a professional team that would guide me through the process and keep me properly informed. Instead, I experienced the opposite. One of the most concerning issues was that my email address was captured incorrectly on their system, which meant I was not receiving the LexisConvey updates that clients are supposed to receive. This only came to light later in the process, meaning I was left completely unaware of the progress of my own property transfer for a period of time. Communication throughout the process has been slow, vague, and reactive rather than proactive. On several occasions, I had to follow up multiple times without receiving any response, and it was only once partners or directors were copied on the emails that any form of reply or update was provided. This should not be necessary for a client simply trying to obtain basic information about their own property transfer. To make matters worse, my brother is currently selling his apartment, which is also being handled by the same firm, because we made use of one agent (the biggest mistake), and the communication on that transaction has been just as poor. What makes this even more frustrating is that the firm states the following on their own website: “We believe that with the right staff and motivated people, we can achieve success. With our strong work ethic and commitment to excellent service, our staff works well together, ensuring that our teams and clients are happy.” Unfortunately, this has not reflected our experience at all. I understand that Deeds Office delays can occur, and I fully accept that some factors are outside the attorneys’ control. However, clear, proactive communication and professional client service are absolutely within their control, and that is where the service has fallen far below expectations. Buying your first property is a major life milestone, and it should not feel like you are constantly chasing the attorneys responsible for handling the transaction. I hope the firm takes this feedback seriously and improves their client communication, system accuracy, and overall service standards, as this experience has been far from what one would expect from a professional conveyancing firm. What makes matters worse is that a lot of my family member wants to buy property and I can't even recommend the firm that assisted me. I won't recommend this firm to anyone at all!
1 reviews | Active since Oct 2017
First-Time Home Buyer – Extremely Poor Communication and Customer Service from Velile Tinto Cape Inc
My experience with Velile Tinto Cape Inc during the transfer of my first home purchase has been extremely disappointing and stressful due to poor communication, lack of transparency, and administrative mistakes. As a first-time buyer, I expected a professional team that would guide me through the process and keep me properly informed. Instead, I experienced the opposite. One of the most concerning issues was that my email address was captured incorrectly on their system, which meant I was not receiving the LexisConvey updates that clients are supposed to receive. This only came to light later in the process, meaning I was left completely unaware of the progress of my own property transfer for a period of time. Communication throughout the process has been slow, vague, and reactive rather than proactive. On several occasions, I had to follow up multiple times without receiving any response, and it was only once partners or directors were copied on the emails that any form of reply or update was provided. This should not be necessary for a client simply trying to obtain basic information about their own property transfer. To make matters worse, my brother is currently selling his apartment, which is also being handled by the same firm, because we made use of one agent (the biggest mistake), and the communication on that transaction has been just as poor. What makes this even more frustrating is that the firm states the following on their own website: “We believe that with the right staff and motivated people, we can achieve success. With our strong work ethic and commitment to excellent service, our staff works well together, ensuring that our teams and clients are happy.” Unfortunately, this has not reflected our experience at all. I understand that Deeds Office delays can occur, and I fully accept that some factors are outside the attorneys’ control. However, clear, proactive communication and professional client service are absolutely within their control, and that is where the service has fallen far below expectations. Buying your first property is a major life milestone, and it should not feel like you are constantly chasing the attorneys responsible for handling the transaction. I hope the firm takes this feedback seriously and improves their client communication, system accuracy, and overall service standards, as this experience has been far from what one would expect from a professional conveyancing firm. What makes matters worse is that a lot of my family member wants to buy property and I can't even recommend the firm that assisted me. I won't recommend this firm to anyone at all!
1 reviews | Active since Oct 2021
Disappointing service
I had an extremely disappointing experience with VTC Attorneys (Mitchells Plain branch) during a property transfer. There was a lack of transparency, poor communication, and no meaningful follow-through on key issues. Critical information was not disclosed timeously, including the presence of tenants and access to the lease, despite repeated requests. Concerns raised during and after occupation were met with circular responses rather than accountability. As the paying client, I expected professional oversight of the transaction and consideration of all stakeholders, not a process that left me cleaning up avoidable problems and chasing basic answers. I would not recommend this firm to purchasers expecting diligence and client care.
1 reviews | Active since Oct 2021
Disappointing service
I had an extremely disappointing experience with VTC Attorneys (Mitchells Plain branch) during a property transfer. There was a lack of transparency, poor communication, and no meaningful follow-through on key issues. Critical information was not disclosed timeously, including the presence of tenants and access to the lease, despite repeated requests. Concerns raised during and after occupation were met with circular responses rather than accountability. As the paying client, I expected professional oversight of the transaction and consideration of all stakeholders, not a process that left me cleaning up avoidable problems and chasing basic answers. I would not recommend this firm to purchasers expecting diligence and client care.