THIRD PARTY NIGHTMARE!!!!

I lodged a third party claim with MUA Legal on 17th December 2020 and further requested that they provide me with a rental vehicle due to the nature of my profession and being a young professional during the COVID-19 pandemic, I was still lucky to be employed. To this date, my vehicle has not been repaired, its is in storage for which I am being charged for, I do not have a vehicle or any means to travel and MUA Legal has done sweet nothing about this even after I motivated for a vehicle!!!! On attempting to call their offices, the call mysteriously cuts off or gets dropped. They seem to want to drag the situation and claim out until you simply give up and give in. I have now decided to lodge a complaint with the Ombudsman and proceed with legal action as I am being severely prejudiced. I have not received any correspondence despite my numerous emails!!!!!!! Don't even think of insuring with them or having anything to do with them. Customer service isn't in their vocabulary!! Seriously ****ed off and will ensure they are met with the might of the law.