MUA Insurance Acceptances (Pty) Ltd
Verified Business
|3|2 Reviews (last 12 months)|Responds in 3h 21m
MUA Insurance Acceptances (Pty) Ltd
Verified Business
|3
2 Reviews (last 12 months)
Responds in 3h 21m
Performance(last 12 months):
Reply Time
3h 21mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 16m
Reply Time
3h 21m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 16m
Review Distribution
3|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
James S
1 reviews | Active since Jul 2011
20 Apr 2026, 08:05
Superb service from MUA Insurance
My car broke down at Sport Science in Newlands. I phoned MUA Roadside Assist- they answered immediately and Lebo ( I hope the spelling is correct) was superb. I called her at 9,30 and arranged for a flatbed to collect my car at 12,30. At 12,25 the tow truck arrived, loaded my car and set off to deliver it to the workshop. It literally could not have gone any smoother! A BIG shout out to MUA and their Roadside Assist...which, by the way, is included in my vehicles insurance
Helpful (0)
|Replies (1)JS
James S
1 reviews | Active since Jul 2011
20 Apr 2026, 08:05
Superb service from MUA Insurance
My car broke down at Sport Science in Newlands. I phoned MUA Roadside Assist- they answered immediately and Lebo ( I hope the spelling is correct) was superb. I called her at 9,30 and arranged for a flatbed to collect my car at 12,30. At 12,25 the tow truck arrived, loaded my car and set off to deliver it to the workshop. It literally could not have gone any smoother! A BIG shout out to MUA and their Roadside Assist...which, by the way, is included in my vehicles insurance
0
Replies (1)VT
Vanessa T
1 reviews | Active since Jul 2009
10 Dec 2025, 08:06
Unresolved Claim for the past 9 months
We would like to formally raise concerns regarding the ongoing claim that has been in process since March 2025. Despite repeated attempts to obtain assistance and clarity, the assigned claims clerk at MUA has consistently failed to provide the necessary support to the Insured. It is troubling that, to date, all consideration appears to have been given solely in favour of the supplier, whose conduct has been *********** and unprofessional. The supplier has not taken responsibility for the poor service, ongoing delays, and repeated shortcomings that have significantly impacted the Insured.
Helpful (0)
|Replies (10)VT
Vanessa T
1 reviews | Active since Jul 2009
10 Dec 2025, 08:06
Unresolved Claim for the past 9 months
We would like to formally raise concerns regarding the ongoing claim that has been in process since March 2025. Despite repeated attempts to obtain assistance and clarity, the assigned claims clerk at MUA has consistently failed to provide the necessary support to the Insured. It is troubling that, to date, all consideration appears to have been given solely in favour of the supplier, whose conduct has been *********** and unprofessional. The supplier has not taken responsibility for the poor service, ongoing delays, and repeated shortcomings that have significantly impacted the Insured.
0
Replies (10)