Terrible service

I am so shocked and horrified at the way this claim has been dealt with.<br> <br> The date of loss was the 18/06/2015 and MUA finally come back to our client 22 July yesterday to advise that they are only settling 70% of her third party approach after numerous e-mails and enquiries requesting feedback only to be told each time the file is with management.<br> <br> Do you not get the principle that both parties are Insured through MUA and had our client just submitted the claim directly against her own policy from the beginning MUA would have settled the full damages. Had we have known you were only going to settle 70% of your own client's claim we would have proceded with this.<br>