terrible experience delays etc

I was shopping and a lady hit my car in the parking lot. She referred me to her insurance provider - MUA - and left me with a huge mess to clean up as well as a battered vehicle.<br> <br> MUA has lacked the ability to respond from start to finish leaving me without transport the last week.<br> <br> They approved the funds for damages to my vehicle and asked for paperwork which I submitted 2 days thereafter. I went in for quotes and due to the imminent birth of my child I had to proceed with repairs. <br> <br> Then Shanice came back to say I had submitted the wrong documents - AFTER APPROVING THE FUNDS AND SAYING ALL WAS OKAY. I responded immediately with the correct documents. They confirmed these were correct. I then wrote three emails to ask for the funds and two phone calls. Still no response and no transport and no news on when ibwill be paid. t 8 months pregnant! And the whole thing not my fault! <br> <br> I would never use this insurance company I'm afraid.